Who We Are

We create apparel of the highest quality and comfort to motivate you to be your best self, from the studio to the street. No matter what stage of life you’re in or how you choose to move, our pieces are designed to give you confidence and support. This fusion of fashion and performance is born from the desire to have a positive impact, because when you look good and feel good, you do good. You inspired us to make this brand for you and all the women who celebrate their bodies through movement. Our mission is to move you!

Current Openings:

CUSTOMER SERVICE ADMINISTRATOR

Supervisor: Omni-Channel Manager, Sales & Customer Service

Essential Duties & Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries and resolving customer complaints with 24 hours
  • Communicating with customers through various channels
  • Knowing our products inside and out so that you can answer questions
  • Charging /Batching wholesale orders
  • Processing Returns and Exchanges per Company Policy
  • Answering all phone calls during business hours (9 am – 5 pm)
  • Keeping records of customer interactions, transactions, comments and complaints; if complaint pattern arises, surface to Manager
  • Communicating and coordinating with all internal colleagues as necessary
  • Ensure Customer Satisfaction and positive Customer Experience
  • Support Customer Order Pick-Up at Office (9 am – 5pm)
  • Additional Duties as assigned/necessary

Skills / Competencies

  • Excellent Verbal and Written Communication Skills
  • Ability to stay calm when customers are stressed or upset
  • Experience working with customer support, in retail industry preferred
  • Familiarity with Microsoft Office Software and Phone Systems
  • Must be available to work occasional nights, weekends and Holidays
  • High school diploma, general education degree or equivalent 
  • Ability to work as a Team Player with all internal partners

To apply please contact Ken Lettre at ken@shopdyi.com

STORE MANAGER

Essential Duties & Responsibilities

  • Lead and coach through DYI’s vision, mission, and core values; you uphold the culture by incorporating store principles into the daily business.
  • Proactively recruit a diverse team who prioritizes guest connection and provides excellent guest experience; you execute and oversee the full hiring process.
  • Facilitate successful trainings, performance/development meetings, and monthly staff meetings to ensure all sales goals are met.
  • Provide consistent coaching and feedback to hold your team accountable to results; you are accountable for the performance appraisal delivery process for all members of your team to assess training needs and build career paths.
  • Proactively plan your team’s headcount to develop your store’s leadership pipeline; you have a succession plan in place.
  • You are on your sales floor a minimum of 4 days a week leading your team by example, giving feedback, and coaching in the moment; you are accountable for all areas of education/guest experience.
  • Responsible for all product/inventory management at your store; maintain outstanding store condition and visual merchandising standards.
  • Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
  • Lead a profitable store by enrolling the entire team to achieve sales plan; you utilize company tools to strategically plan labor hours; you accurately track labor hours and expenses.
  • Responsible for hours management and scheduling for your team.
  • Communicate with ‘Home Office’ as needed to ensure store needs are being met on a timely basis. Report on buying trends, customer needs, profits, etc.
  • Create special ‘in store’ events to promote destination shopping to the store; propose innovative ideas to increase market share, expand store traffic, and optimize profitability.
  • Approve vacation/LOA requests, and process employee changes appropriately to ensure timely and accurate pay for your team.

    Must Haves:

    • A passion for customer service and delivering an exceptional experience for guests.
    • Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
    • Lead with courage and integrity, and have a will to win attitude.

      Qualifications:

      • Minimum one year’s work experience in management, 2 years management experience preferred.
      • All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
      • DYI reserves the right to make amendments to the schedule and/ or availability requirements from time to time and at its sole discretion.
      • All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December to the end of the holiday season, to be defined each year on an annual basis.
      • BS degree in Business Administration or relevant field.
      • Applicants are a minimum of 18 years of age.
      • Working knowledge of MS Office (Word, Excel, Outlook and PowerPoint)

        To apply please contact Ken Lettre at ken@shopdyi.com